WELCOME ONBOARD
GET CONNECTED
Two ways to get connected. The Fuse Fleet Drive app allows you to connect without any API or hardware requirements and the telematics option allows you to connect to your existing telematics service provider.
OPTION 1 | FUSE FLEET DRIVE APP
Get connected to the Fuse Fleet Drive App in four easy steps.
Get your
company code
Fuse Fleet sends your company code to share with your drivers.
Download
and register
Drivers download the App, create an account and enter the company code. App Store and Google Play buttons sit under this box.
Set
permissions
Follow the simple in-app setup, enabling “always-on” location and pair the vehicle with Bluetooth. If you drive multiple vehicles, you will need to pair each vehicle.
Crash
Probability Hub
Once your drivers are connected and driving, your data will be available in the Crash Probability Hub.
OPTION 2 | TELEMATICS
Get connected via telematics in four steps. View our telematics partner network here.
Consent
and setup
Fuse Fleet requests data-sharing consent from both the telematics service provider (TSP) and your fleet.
API
specification
Review the API documentation and specifications. Please let us know in advance if you’d prefer us to connect directly to your TSP.
Data
validation
We check the GPS data frequency and confirm vehicle registration and driver IDs are configured correctly.
Crash
Probability Hub
Once the data flow is accepted and the API is live, your data will be shown in the platform.
LODGE A CLAIM
Four ways to lodge your claim. One in-house team. 24/7 transparency via the claims portal.
Why claims cost less: Lodged within 24 hours, claims cost 15% less automatically. Early data capture reduces assessment time and disputes.
If you have any questions, please contact our in-house claims team on 1300 387 338.
Fuse Fleet
App
Tap “File a claim”, enter the details, upload photos, submit instantly.
Scan
QR code
Scan, follow steps, submit instantly.
Online
portal
Log in, navigate to claims, upload evidence – Link.
Email
the team
Send to insurance@fusefleet.com.au same day.
ONBOARDING GUIDES
Download and share our onboarding guides with your customers and their drivers. Please let us know if you require any additional resources.
App setup
guide
A quick-start guide for drivers. Download the app, set up an account and enable location.
App user
overview guide
See every app screen. Trips, insights, AI coaching and claims in one walkthrough.
How to lodge a
claim guide
Step-by-step process on how to lodge a claim via the Fuse Fleet App or QR code.
Crash Probability
Hub guide
Understand your fleet’s risk, access driver data and view Fuse Fleet Coach’s insights.
RESOURCES
Our resources give you tailored materials, practical processes and actionable insights, shaped by broker feedback to strengthen Fuse Fleet solutions for you. For deeper support, explore our risk management approach to help identify and reduce fleet risk.
Brochures
Download practical fleet insurance brochures and guides covering commercial fleet insurance, risk management and connected fleet technology.
Fuse Fleet App
The Fuse Fleet App provides real-time driver insights to reduce risks, improve safety and lower accidents, while AI tools enhance efficiency and sustainability goals.
Blogs, Videos, Webinars
Share engaging blogs, videos, webinars and podcasts that explain Fuse Fleet’s solutions and offer actionable insights, along with expert articles on fleet safety, risk management and industry trends.
Comprehensive FAQs
Quickly address customer questions with comprehensive FAQs covering everything they need to know about Fuse Fleet’s insurance, claims, risk management and data analytics solutions.
YOUR SUPPORT TEAM
Our team is with you every step of the way, from onboarding support to co-branded marketing collateral and tailored risk management strategies. Reach out to the experts who know your business.
