POLICIES AND
GUIDES

Experiencing Financial Hardship?

If you need to make a payment to Fuse Fleet Underwriting Pty Ltd (Fuse Fleet) and think you may have trouble, or are finding it difficult to meet repayments, please let us know as soon as possible so we can consider the most appropriate options to assist you.

We understand situations can sometimes arise that make it difficult to meet all of your financial commitments. If you feel you are facing financial hardship, the following process highlights how you can get in touch with us to request assistance.

We will consider every request for assistance on an individual basis and will work with you to develop a solution tailored to your circumstances.

Our Process

To enable us to consider any financial issues you may be experiencing, please download and complete the Financial Hardship Application Form. This form sets out the type of information we need to be able to consider a financial hardship request.

When completed, please scan the relevant supporting information and email it all to insurance@fusefleet.com.au. Alternatively, you can post hard copies of the same information to Fuse Fleet Underwriting Pty Ltd, PO Box 1670, North Sydney NSW 2059.

Examples of Documents to Provide as Support

As a minimum you need to provide supporting information for your main income (payslip, Centrelink statement, etc). Depending on the circumstances of your request, we may ask you to provide further information.

The following documents may assist your application if they are relevant to your individual circumstances.

Financial Situation

• Letter from employer confirming loss of employment.
• Letter from charitable organisation regarding loss of employment or inability to provide for basic necessities.
• Bank notice regarding unpaid overdraft or repossession of mortgaged property.
• Copies of unexpected bills/payments.
• Pending disconnection of essential service/s.
• Repossession notice of essential items, e.g. car, motorcycle.
• Funeral expenses.
• Notice of impending legal action.
• Family law court document regarding changes.

Medical Situation

• Letter from doctor confirming inability to earn income due to disability, injury, illness or caring for sick family member.
• Overdue medical bills.

Important: For privacy reasons, if any of the documents you provide to us contain any government identifiers such as Tax File Number, etc, please blank these out before sending.

Financial Counselling Assistance

Sometimes you may need extra assistance to get through a difficult time. For free, confidential, independent financial advice you should contact Financial Counselling Australia via the website or by calling the national financial counselling hotline on 1800 007 007.

Financial Hardship Provisions in the Code of Practice

To find out more visit General Insurance Code of Practice.

Our Privacy Policy

The Fuse Fleet Privacy Policy applies to the operations of Fuse Fleet and explains how we manage your personal information. We safeguard your privacy and the confidentiality of your personal information and are bound by the Australian Privacy Principles which are set out in the Privacy Act 1988 (Cth).