FUSE FLEET POLICY FAQs
Understanding the move to MSI and what it means for your policy
The Fuse Fleet Policy FAQs provide answers to common questions about Fuse Fleet’s transition to MSI and helps you find the information relevant to your policy.
You’ll find guidance on policy documents, policy timing, claims and support information, including what changes from 19 May 2026 and what stays the same. If you’re not sure which policy date applies to you, check your policy schedule before continuing.
Why has Fuse Fleet changed its capital supplier?
Fuse Fleet has entered into a long-term strategic partnership with Mitsui Sumitomo Insurance (MSI) to support the next phase of its growth. This change strengthens our ability to deliver innovative, data-led motor fleet solutions while ensuring long-term stability and capacity for brokers and their customers.
Who is MSI?
MSI stands for Mitsui Sumitomo Insurance Company, Limited. MSI is part of MS&AD Insurance Group Holdings, one of the largest insurance groups in the world, established in 1918, with operations in over 40 countries. In Australia, MSI operates from Sydney and Melbourne offices. MSI holds an A+ (Stable) financial strength rating from both A.M. Best and Standard & Poor's.
Is MSI financially strong?
Yes. MSI holds an A+ (Stable) financial strength rating from both A.M. Best and Standard & Poor's. A+ is the second-highest rating on the A.M. Best scale, classified as Superior, and sits in the Strong band on the S&P scale. This provides strong backing for the policies your customers hold with DKG.
Does my policy change?
For policies with an effective date prior to 19 May 2026, there are no changes. There is no action required from you at this stage.
New business and renewals from 19 May 2026 will be underwritten by MSI.
What happens to claims under existing CGU policies?
Claims under existing CGU policies will continue to be managed by Fuse Fleet under those arrangements. CGU remains the insurer of record for those policies until expiry.
Who manages claims under MSI?
Claims will continue to be managed by Fuse Fleet. Your claims contact and process remain unchanged.
Does my Fuse Fleet contact change?
No. Your current Fuse Fleet account manager remains your primary point of contact throughout the transition.
Will the quoting or placement process change?
There are no changes to the quoting or placement process.
What happens to existing policies?
After 19 May 2026, all Fuse Fleet policies will be underwritten by MSI.
Will coverage change?
There is likely to be some small changes to wordings initially to ensure regulatory and licensing obligations are met. We are in the process of conducting product development for Fuse Fleet and will communicate new wording in the near future.
Will there be a new PDS from 19 May 2026?
Yes. For new business and renewals from 19 May 2026, a new PDS will apply.
Updated PDS documentation reflecting MSI will be made available ahead of 19 May 2026 for Fuse Fleet. Existing policies issued before this date will remain subject to the applicable CGU documentation until renewal.
Will there be a new TMD from 19 May 2026?
Yes. An updated Target Market Determination (TMD) will be issued ahead of the transition to support new business and renewals from 19 May 2026.
We will also provide guidance on the relevant distribution requirements.
Do I need to issue new disclosure documents to my customers?
Updated documentation will be provided where required. We will give you clear guidance on what needs to be issued and when.
