FREQUENTLY ASKED QUESTIONS AND ANSWERS
We've provided a range of fleet insurance FAQs below for you on data analytics, digital insurance, risk management and digital claims management for fleets.
Who is Fuse Fleet?
Fuse Fleet is one of Australia’s only providers of connected insurance and claims management solutions. With over 30 years of experience in motor fleets and risk advisory services, our team is passionate about delivering tailored, smarter insurance solutions designed specifically for fleets.
How is Fuse Fleet different?
We use a data-driven approach to managing fleet risk, which means we’re able to price vehicle insurance more fairly while giving our customers the insights they need to improve safety, prevent accidents and reduce the claims lifecycle. More about Fuse....
Who is Recoversure?
Recoversure is an Australian, independently owned company specialising in complete end-to-end claims management solutions for motor fleets. For over 30 years, they have been providing exceptional claims management services and leveraging the latest technology to benefit customers. Find out more...
Who is Greater Than?
Greater Than is a driving data analytics company that specialises in understanding driver impact on the roads. Through the power of artificial intelligence (AI), Greater Than converts GPS data into driver scores that predict crash probability and climate impact. Greater Than was founded in 2004, is listed on Nasdaq in Sweden, and has operations across the globe.
How does Greater Than's technology work?
Greater Than uses AI pattern profiling to identify patterns in driving as a result of driver attitude and decisions made. Pattern profiling in driver crash probability works in a similar way to facial recognition. Instead of comparing data to a database of known faces, it compares it to a database of known trips that resulted in a crash. Its database has identified over 7 billion different ways to drive a vehicle and which ways that has a high probability of ending up in a crash. This extensive insight enables us to identify patterns in data to assess the impact driver attitude has on crash probability. Because the database is trained with real-world trips involving actual crashes, it can match driver attitude and decisions to their impact crash probability. This means that, as well as providing a crash-score, Greater Than also quantifies the impact on energy consumption.
What are some key numbers?
- The AI measures approximately 3.6 billion data sets per hour. This is around 24,000,000 more times per hour than traditional measuring of road safety. The result is a DriverDNA that condenses the data into one solid number for crash probability.
- Driver data is processed and verified from more than 106 countries and 1,600 cities.
- The experience is equivalent to 855,000 man-years of driving
- The AI has discovered over 7 billion unique DriverDNAs.
What is telematics?
Telematics is a method of monitoring vehicles by using GPS technology and on-board diagnostics to monitor your fleet in real-time and provide vital data trends related to vehicle safety, driving habits and fuel consumption.
How does data analytics work?
GPS data is sent via an API to process and convert it into crash probability.
We will liaise with your telematics provider to connect all your data to understand your driver scores and ultimately provide you with fairer insurance premiums. If you prefer, we can connect you with our telematics partners.
How do I connect my telematics?
We will liaise with your telematics provider to connect all your data to understand your driver scores and ultimately provide you with fairer insurance premiums. If you prefer, we can connect you with our telematics partners.
Does Fuse Fleet provide telematics services?
We provide access to our Fuse Fleet App, which provides the Crash Probability Scoring.
We also work with your existing telematics partner or introduce you to a leading telematics partner tailored to your fleet requirements.
How does it work if I don't have a telematics provider and I'm interested in behaviour-based insurance?
Fuse Fleet provides access to our own Fuse Fleet App, which provides the Crash Probability Scoring. As long as the fleet commits to using the App, they can proceed with cover.
We can also help introduce telematics companies; dependent upon the fleet size and distribution, connections can vary.
How is data being transferred?
Trip data is sent via your telematics provider and the trip is analysed and given a crash-score.
What is a crash-score?
It is a score that is based on similarities in driver behaviour and attitude, that has led to real crashes.
What data is used to calculate crash-score?
Per-second GPS data is used to calculate the score, meaning we use longitude, latitude, altitude, speed, heading and time. The data is captured via any device and processed by AI to calculate the score and sent back to the management portal.
How can you calculate a crash-score using just GPS data?
Greater Than’s AI identifies a micro pattern in driving by extracting over 500 different values out of GPS data. This creates a digital “finger print” of each driver, what we refer to as a DriverDNA. In the database of over 7 billion unique DriverDNAs, the AI identifies look a like driving patterns and the patterns' crash probability. Greater Than’s database is trained with real crashes to understand the type of impact that driving attitude and decisions have on crash probability.
Does this work for passenger cars as well as light commercial vehicles?
Yes
How can Fuse help you?
- In partnership with Greater Than, we help you select drivers for training in order to make sure the action is optimised for accident reductions and providing a solid return on investment.
- By selecting the drivers that show the highest crash probability, you also ensure that the optimal number of accidents are prevented.
- By develop drivers and preventing accidents, driver well-being is also improved.
- When using the assistance of the tool, you also get feedback on efficiency of training and what kind of training that has the biggest impact on accident preventions.
- As a rule of thumb, we identify 15% of the drivers that cause 50% of the accidents.
What have other companies accomplished?
In summary, less crashes and improved driver well-being. Three examples include:
- A fleet in UK, operating in the heavy trucking segment with approximately 1,000 drivers reduced driver turn over from 12% to 5.5% in less than 8 months.
- A last mile delivery operation in Sweden with approximately 1,400 drivers reduced from 22 down to 12 accidents per month in less than 9 months.
- A van subscription fleet of around 9,000 vehicles managed to arrange dynamic per km insurance pricing, improving cash flow and reduces cost by 7%.
How is Fuse Fleet different?
We use a data-driven approach to managing fleet risk, which means we’re able to price vehicle insurance more fairly while giving our customers the insights they need to improve safety, prevent accidents and reduce the claims lifecycle. More about Fuse....
How do your insurance policies work?
With a data-driven approach, we manage risk to create a fairer, more efficient system for pricing fleet insurance. We're able to price your premiums accurately based on driver behaviour and the associated risks.
How does Fuse's behaviour-based insurance work?
- Firstly, using data analytics we gather fleet, claims and general insurance information from you for quotation purposes.
- Secondly, via your telematics provider and the power of AI, we convert your fleet GPS data into crash probability scores to determine your insurance premium.
- Finally, our dashboard offers easy-to-understand management insights and visibility into potential high-risk scenarios.
What type of vehicles are covered by Fuse Fleet?
We cover fleets of 15 vehicles plus including passenger and light commercial with up to 50% heavy and plant.
What type of vehicles are not covered by Fuse Fleet?
- Caravans
- High-end prestige vehicles
- Modified vehicles
- Collectible vehicles
- Custom vehicles
- Heavy commercial vehicles
- Plant machinery vehicles
- Courier vehicles
- Agricultural vehicles
What risks cannot be underwritten by Fuse?
- Asbestos, i.e. vehicles rented for the carriage of asbestos or asbestos products
- Agricultural equipment, i.e. tractors and combine harvesters
- Armoured vehicles
- Buses (over 30 passengers)
- Driving instructors
- Tow trucks
- Earthmoving equipment
- Emergency vehicles
- Exotic vehicle fleets
How long does a quote take?
If the online proposal form has been completed, quotes can be produced within 72 hours.
How does it work if my customer doesn't have a telematics provider but is interested in behaviour-based insurance?
Fuse Fleet provides access to our own Fuse Fleet App, which provides the Crash Probability Score. As long as the fleet commits to using the App, they can proceed with cover.
We can also help introduce telematics companies; dependent upon the fleet size and distribution, connections can vary.
What's the difference between behaviour-based insurance and usage-based insurance?
Behaviour-based insurance (BBI) and usage-based insurance (UBI) are types of insurance that are related to driver behaviour. A summarised way to differentiate them is that BBI analyses the driving behaviour of a driver while UBI focuses on the amount of time a driver spends behind the wheel.
Who is Recoversure?
Recoversure is an Australian, independently owned company specialising in complete end-to-end claims management solutions for motor fleets. For over 30 years, they have been providing exceptional claims management services and leveraging the latest technology to benefit customers. Find out more...
What is your claims management process?
We're here for you when accidents happen. With our end-to-end claims management portal you will have full transparency with real-time reporting and 24/7 access to your fleet. You’ll also receive instant alerts in the event of an accident with APIs connecting your telematics to our portal.
How do I make a claim?
Claims are managed via our fully digitally enabled portal and are supported by a dedicated claims management team. Our portal integrates a QR code that enables drivers to capture images at the scene of an accident, which means better, faster and more cost efficient claims. Lodge a claim...
Can I see my claims live in the portal?
Yes, you can track your claims 24/7 in real-time with our claims management portal.
Do you offer under excess claims management solutions?
Yes, we can manage your excess claims management to help reduce costs, increase recoveries and generally save time. Find out more about the benefits...
Save money by reducing costs and increasing recoveries.
Track claims with our 24/7 real-time claims portal.
What is needed to start driving with the app?
- Start by downloading the app: Fuse Fleet on AppStore and Google Play.
- After downloading, press: Create account.
- Fill in the information necessary, only email, password and nickname is necessary.
- After your account is created, please fill in the Company Code that you should have received from your manager. If not, reach out to insurance@fusefleet.com.au.
How do I connect to my car?
Follow these steps to connect the app to your car:
- Press the “drive” button in the app
- If you haven’t already, follow the onboarding process to allow: Bluetooth, Location Services & Motion and Fitness. You will be automatically guided through the process after accepting each.
- Start your car’s engine.
- Select your cars Bluetooth and pair.
- You are now good to go!
Do I have to activate the app every time I drive?
No, the app works in background mode. Make sure you always keep Bluetooth and location services activated on your phone.
How does the AI work?
By using powerful pattern-based artificial intelligence (AI) technology, we can uncover new layers of driving intelligence from GPS data. The technology works by analysing real-time driving data to identify and compare patterns against billions of trips that have been trained with actual insurance claims.
Thanks to its predictive capabilities, the AI turns GPS data into crash probability scores for every driver. This valuable information helps reduce crashes, prevent losses and, importantly, enables us to price fleet insurance premiums more accurately.
What data will you be capturing?
In the app you will be asked to accept Location Services, Bluetooth and Motion and Fitness. These are necessary for the app to analyse the data from your driving.
What statistics can I see in the app?
The app is filled with statistics, down below is a brief overview of the information you can see. You can see how safe you drive, how well you focus while driving and how well you plan your driving. You will also see these statistics per trip and throughout time. You will easily be able to see how your driving has changed and if you have improved. You will also see also how much you have been driving, how long you have been driving and how many trips you have had. You can see this data on a per trip bases up to daily/monthly/yearly.
What type of feedback is available in the app of my driving?
You will see your score per trip, which will make it easy to see how and compare how your score is for different trips. There will also be a map for each trip so you can see how your risk was during the trip and in certain areas. You will also be able to see how well you focused and planned your driving.
If there are any other questions that you may have that is not answered here, please reach out to us at: insurance@fusefleet.com.au and we are more than happy to help.
What is ESG?
ESG stands for Environmental, Social and Governance.
- Environment includes everything connected with an organisation’s environmental impact, including transport, energy usage and carbon emissions.
- Social refers to an organisation’s wider societal impact, incorporating factors such as employee well-being, company culture and community involvement.
- Governance refers to how the business operates, including policies, reporting, transparency, and accountability.
Why is ESG reporting crucial for businesses?
ESG reporting provides more than just regulatory compliance. It offers businesses a strategic advantage by demonstrating their commitment to sustainability and social responsibility.
For fleet management companies, the benefits include:
- Sustainability Improvements – Identify and address inefficiencies in routes and driver behaviours to reduce emissions.
- Enhanced Safety – Build a culture of safety with insights from Fuse Fleet’s behavioural analytics, reducing accidents and improving driver well-being.
- Increased Transparency – Build trust with investors and customers by showcasing your ESG initiatives.
- Financial Gains – Optimise operational costs through improved fuel efficiency and attract investment from ESG-conscious stakeholders.
What information does ESG reporting require?
Specific regulations include different criteria, but as a general rule, your company might need to disclose the following:
- Emissions data.
- Safety performance.
- Reduction targets.
- Contributions to global sustainability goals.
- Negative impacts on sustainability – and how you will manage them.
- Ongoing performance.
What are the benefits to ESG reporting?
ESG reporting not only helps organisations to be legally compliant; it also delivers many additional benefits.
These include:
- Transparency around safety and sustainability efforts.
- Employee well-being.
- Employee performance.
- Customer satisfaction.
- Investor satisfaction.
- Brand awareness.
- Company profile.
- Financial performance.
- Competitive advantage.
How can Fuse Fleet support ESG reporting?
Our dynamic behaviour-based insurance and claims management solutions not only help businesses manage risk but also align with ESG goals. We provide tools to measure your fleet’s environmental impact, ensure compliance and prepare for future sustainability standards.
Using existing data from GPS-enabled fleets, Fuse Fleet’s AI generates actionable insights into safety and environmental performance. These insights empower fleet managers to address high-emission behaviours, improve safety and track progress against ESG goals.
How does your Score help with the ESG reporting?
The globally unique AI used in our Scoring harmonises data regardless of location or vehicle type, making it easy for your organisation to benchmark performance across mixed fleets, including different vehicle sizes and fuel types. This also enables you to quickly identify areas for potential CO2 emissions reductions and driver safety improvements.
What data do I get for the ESG reporting?
What are the key benefits of the data you receive?
What insights can be uncovered through the data?
Safety:
- Drivers with highest and lowest risk.
- Reasons for risk level.
- Risk vs company or global average.
- Drivers with highest and lowest climate impact.
- CO2 emissions per fleet and driver.
- Climate impact vs company or global average.
How does Fuse Fleet handle my personal data?
We collect and process your personal data to provide our services, ensure accuracy in risk assessments and improve user experience. Your data is managed securely and in compliance with GDPR.
What personal data does Fuse Fleet collect?
We collect data such as your name, contact details, vehicle information, driving behaviour (e.g., acceleration, braking and GPS location) and usage patterns within the app.
Why does Fuse Fleet collect my driving data?
Driving behaviour data helps assess risk and determine smart driving patterns. This information may influence insurance pricing and personalised insights.
Is my personal data shared with third parties?
We only share data with trusted partners, such as insurers and claims providers, to deliver our services. We do not sell or share your data for unrelated purposes.
How long does Fuse Fleet store my data?
We retain your data only as long as necessary to fulfill our services. Some anonymised data may be used for research and road safety improvements.
Can I opt out of data collection?
While some data is necessary for service functionality, you can manage certain privacy settings in the app or contact us for specific requests.
How do I access or delete my data?
You can access, correct, or request the deletion of your data through the app settings or by contacting our support team.
