COMPLIANCE

At Fuse Fleet, we take our customer complaints very seriously and have a process through which we seek to resolve them. Please review our policy below.

We are committed to protecting your privacy in accordance with the Privacy Act 1998 (Cth). Our Privacy Policy below describes our current policies and practices in relation to the handling and use of personal information.

Our Product Disclosure Statement (PDS) provides information on fees, commissions, benefits, and risks.

The General Insurance Code of Practice outlines certain minimum standards of service that you should expect from insurers that have adopted the Code.

The standards covered by the Code include buying and renewing insurance, claims handling and complains handling. We’ve adopted the Code and we’re committed to complying with it.

The Code Governance Committee is an independent body that monitors and enforces insurers’ compliance with the Code.

For more information on the General Insurance Code of Practice and the Code of Governance Committee, visit https://insurancecouncil.com.au/.

We are committed to providing support to our clients affected by family and domestic violence.

We will achieve this by providing the required training and support to our employees. We will also refer you to specialist support services that can help you with family violence and domestic violence.